Refund policy

Thank you for shopping with Blue Moon Whispers. Because our products are handcrafted herbal tinctures, extracts, and topicals, we take every order seriously and stand behind the quality of what we make. Please read this policy carefully before placing your order.

Our Commitment to You

We carefully inspect every product before it ships. If something arrives damaged, incorrect, or defective, we will make it right — no hassle.

Return Eligibility

Due to the nature of our handcrafted herbal products, **all sales are generally final**. However, we accept returns or exchanges under the following conditions:

- The item arrived damaged, leaking, or defective
- You received the wrong product
- The item was significantly not as described

To be eligible, you must contact us **within 14 days of delivery**.

Non-Returnable Items

For the safety of all customers, the following cannot be returned or exchanged:

- Opened tinctures or extracts
- Opened salves, balms, or topicals
- Items showing signs of use
- Items not in their original condition or packaging

How to Request a Return or Exchange

1. Email us at **[your email address]** within 14 days of receiving your order
1. Include your order number and a brief description of the issue
1. Attach a photo of the damaged or incorrect item
1. We will respond within 2–3 business days with next steps

Please do **not** send items back without contacting us first.

Resolution Options

We prefer to make things right through:

- **Store credit** — applied to your Blue Moon Whispers account for use on a future order
- **Exchange** — a replacement of the same or equivalent item, subject to availability

Refunds to the original payment method are offered at our discretion for cases where store credit or exchange is not a suitable resolution.

 Allergic Reactions & Sensitivities

We encourage all customers to review our full ingredient lists before purchasing. We are not able to accept returns or issue refunds due to personal sensitivities or allergic reactions. If you have questions about ingredients, please reach out before you order — we are happy to help you find the right product.

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Questions?

We’re a small, passionate business and we truly care about your experience. If something isn’t right, please reach out before leaving a review — we will do our best to make it right.

Email: bluemoonwhispers2024@gmail.com
**Website:** bluemoonwhispers.com

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*Blue Moon Whispers reserves the right to update this policy at any time. Changes will be reflected on this page